Implementation and support services

We provide end-to-end service support the customization, implementation, operation, maintenance and enhancement of our software solutions.

Career Planner

A free self guided tool for assessing your personal and professional strengths and preferences to create your career plan. This interactive tool is based on your career anchors.

Click here to view the free Career Planner. (Requires Flash 5.0 player)

Business case development

Support with calculating the return-on-investment (ROI) and qualitative benefits of your software solution installation

Business process and policy assessment

Reviewing policies related to talent development, performance management, promotion, reward and recognition, career and succession management, probation, accountability and delegations

Leadership and organisational capability profiling

Assessing transformational and transactional leadership attributes, reviewing or developing capability frameworks

Survey data analysis and recommendations

Conducting analyses of survey results (statistical and qualitative), identify key issues and providing actionable recommendations

Software system implementation planning

Consulting services to assist you with planning for and implementing your software solution, including all documentation, communication and change management plans

Training for system administrators and users

The Iedex training services are only associated with our products and services. This keeps our programs highly focussed, practical and customised to your software implementation requirements

Use of system training (PDP-Talent): For administrators, system "champions", managers, staff. Volume discounts apply for multiple training sessions. The system is highly intuitive so training is not essential
Conducting successful performance discussions:For managers and staff with separate or shared training sessions. Volume discounts apply for multiple training sessions
Captivate on-screen training with voice over: Large clients should use this approach where staff train themselves supported by local "Champions" who have been trained by IOL. Development of Captivate training varies for simple and complex applications

Software project management

We can supply a project manager to oversee your implementation of our software solutions in your business. This cost is negotiated based on the client requirements

Coaching services

Iedex specializes in evidence-based coaching. We gather evidence using our software solutions and apply this as the basis for coaching that reduces behavioral and performance gaps

360 feedback programs which provide insights into leadership attributes, behavioural and performance capabilities
Staff Surveys which indicate a multitude of business improvement opportunities
Performance development and Talent management systems which indicate the quality of feedback, including upward feedback

The Iedex coaching team

All members of the team have had extensive experience both in Australia and internationally. They are experienced in staff surveys and 360 analysis and feedback, as well as qualified in the administration and analysis of a range of personality and workplace assessment inventories

Our team members are selected on a combination of personal qualities and expertise:

Personability- Engaging others with respect, enthusiasm and good humor
Engagement- Genuine, full participation, with active listening and critical analysis
Principled Action- Blending courage with sensitivity and a determination to achieve the best results possible for the individual and the organisation

How much does coaching cost?

Cost will depend on the nature of the coaching sessions, the number of people in the program and their location

Ongoing system service support and user groups

Help desk, designated account manager, current user manuals, case logging via a secure portal and regular user groups forums

Want more information?

Contact us